Part D STARs
Although call rates and patient engagement are crucial metrics for driving STARs performance, the timing of outreach can be even more critical. Frequent automated import and validation of claims data helps minimize latency issues and, when combined with predictive analytics, can optimize medication regimens and supply for patients. The ICMM platform provides more time for the POD team to engage with patients, coordinate care, and resolve issues with prescribers and pharmacies. This program delivers industry-leading results, even for the most challenging low-income subsidized (LIS) and Special Needs Plans (SNP) populations, which are often the most challenged by social determinants of health (SDOH).