When it comes to improving Star Ratings, medication adherence measures carry triple the weight of other metrics—and for good reason. Unlike one-time interventions such as cancer screenings, medication adherence requires continuous engagement and year-round attention to achieve meaningful results.
The challenge? Many health plans struggle to identify and reach the members who need support the most, and traditional automated calls and text messages are increasingly ineffective. Members ignore robocalls and mass texts, leading to wasted resources and stagnant – or declining - adherence rates. That's where ActualMeds comes in, delivering meaningful improvements through our unique combination of AI-driven targeting and personalized outreach.
Proven Impact, Not Just Promises
Consider these compelling results from a 50,000-member MAPD plan that implemented ActualMeds in 2024:
- Successful engagement with 53% of members requiring adherence intervention
- An 8% improvement in medication adherence rates among outreached members
- 4% average improvement in adherence rates among members with social risk factors—who comprised 65% of the membership
Beyond Basic Automation: The Science of Smart Engagement
What sets ActualMeds apart is our precision in identifying the right members for outreach at the right time. While others rely on blanket automated messaging, our approach combines:
- Data-driven processes that increase engagement probability
- Scalable, personalized outreach strategies
- Specialized support for high-risk members who need human interaction
Whether your team lacks bandwidth for analytics or needs a complete service overhaul, ActualMeds provides both the technology and service solutions to help you make up ground quickly.
Your Path to Better Outcomes
It's not too late to begin transforming your medication adherence rates. With ActualMeds' focused approach and deep expertise, you can achieve meaningful improvements in your first year.
Ready to move beyond ineffective automated outreach and enhance your Star Ratings through better medication adherence? Contact ActualMeds now to learn how we can help you achieve rapid, sustainable results for your most challenging populations.
